- What is the return policy?
- What are the shipping options?
We use First Class Mail for USA orders and Priority Mail for orders +$99. For International orders we use USPS First Class International that costs $10 or is free for orders +$99.
- What are the international taxes, duties, etc. that I have to pay?
As all orders are currently shipped from the USA, you may have additional import fees upon delivery ( for non USA). Please read about your own country's customs conditions before purchasing the goods.
- When will I receive my order?
National USA delivery 4-5 working days for First Class Package and 2-3 day for Priority Mail.
International Delivery USPS First Class International 14-30 days.
- What do I do if I never received my order?
IN THE UNLIKELY EVENT THAT YOU DO NOT RECEIVE YOUR ORDER AFTER THE STATED DELIVERY TIMEFRAME, PLEASE CONTACT US AS SOON AS YOU ARE AWARE AND NO LONGER THAN 7 DAYS FROM THE DELIVERY DATE STATED ON YOUR TRACKING.
- What do I do if I received a defective order?
In case your item is defective or the wring item was sent to you, please contact us as soon as possible and we will send you a replacement.
- How do I make changes to an order I’ve already placed?
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
Changing the item or size
Adding items to your order
There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button
After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
- Where are you located?
We are located in New York City, United States. We may also ship orders from our international warehouse in China.
- How is the product made? Where do the materials come from?
We sell high quality jewelry that is made by stainless steel, sterling silver, titanium steel or cooper. Please consult the description of each product in order to fin out the material of it.
- How do I make sure I order the right size?
We do recommend you to measure your wrist or finger around it before ordering the items that are fix size to make sure they will fit well. We do provide a ring size chart here.
- How do I contact your company if my question isn’t answered here?
Click here for contacting us if you have more questions.